Returns & Refunds Policy

Gifting Policy Overview

At Cumaccs, we strive to deliver premium quality corporate gifts, welcome kits, and vouchers. Since the vast majority of our products are customized, printed, or manufactured specifically to match client branding requirements, our returns and refunds follow industry-standard B2B protocols as outlined below.

Customized & Branded Merchandise

Products that have been custom-printed, embroidered, engraved, or packaged with client logos/designs are tailor-made for your organization.

• No Returns: Custom-branded items are not eligible for returns or refunds under normal circumstances.
• Defective Items: In the rare event that an item is received with a manufacturing defect or wrong branding imprint from our side, we will replace the item at no extra charge.
• Reporting Timeframe: Defects must be reported to your dedicated account manager within 7 working days of shipment delivery.

Brand Vouchers & Gift Cards

Digital or physical brand gift cards (Amazon, Starbucks, Shoppers Stop, etc.) are issued instantly via secure networks.

• Non-Refundable: All brand gift cards, e-vouchers, and physical vouchers are strictly non-refundable and cannot be exchanged for cash once delivered.
• Validity Extension: Voucher validity is determined by the issuing brand and cannot be extended by Cumaccs.

Non-Branded (Plain) Products

For stock items ordered without custom branding, logos, or prints:

• Eligible for Return: You can return unused, plain merchandise within 10 days of delivery.
• Condition: Returned products must be in their original packaging, unopened, and in resaleable condition.
• Shipping Costs: Returns of plain stock items are subject to a restocking fee of 15% plus actual shipping costs, unless the return is due to our shipping error.

Refund Settlement Process

If a refund is approved by our billing department (due to cancellations before production, order adjustments, or non-replaceable defects):

Approved refunds will be processed back to the original source bank account or credit card within 5 to 7 business days from the confirmation date.